SW-XIOC-PREMIUM-1YR-1-99 [Crestron Electronics, Inc.]

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SW-XIOC-PREMIUM-1YR-1-99

XiO Cloud® Provisioning and Management Service, XiO Cloud Premium Subscription, 1-year subscription for 1-99 devices, price per device

The XiO Cloud® service is Crestron’s unifying IoT (Internet of Things) based platform for remotely provisioning, monitoring, and configuring Crestron devices across an enterprise or an entire client base. Supports a direct device‑to‑cloud connection via the Microsoft® Azure® software IoT Hub or a single sign-on (SSO) identity provider without requiring any additional hardware.

The XiO Cloud Premium subscription provides all the functionality of the free XiO Cloud subscription with additional support for third‑party device management, historical reports, program connector functionality, touch screen remote control, ServiceNow® software integration, and more.

Licenses are billed up front at the time of order entry. Licenses can be requested once they are ready to be deployed via the Licensing and Registration Hub

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Select the button below to view a comparison matrix for the features provided by each XiO Cloud® subscription.
Feature Comparison Chart

The XiO Cloud® service is an IoT (Internet of Things) based platform for remotely provisioning, monitoring, and managing Crestron® devices across an enterprise or an entire client base. Built on the Microsoft® Azure® software platform and utilizing Microsoft's industry‑leading Azure IoT Hub technology, XiO Cloud enables installers and IT managers to deploy and manage thousands of devices simultaneously. Unlike other virtual machine‑based cloud solutions, Azure services provide unlimited scalability to suit the ever‑growing needs of an enterprise.

XiO Cloud supports a direct device-to-cloud connection via the Azure IoT Hub without requiring any additional hardware. The service allows for devices to be configured before they are shipped to the installation site. Enterprises can also integrate XiO Cloud into their existing single sign-on (SSO) identity provider to streamline access credentials.

Where other cloud management solutions are focused on a narrow set of devices and functions, XiO Cloud brings the efficiency of cloud management to dozens of device models—ranging from configured UC solutions to custom‑programmed control systems—all in a single interface. Support for new devices is made available via service updates. For a list of devices that are currently supported by the service, refer to the XiO Cloud Service User Guide.¹

XiO Cloud Premium Subscription

The XiO Cloud service is available in a free XiO Cloud subscription (SW‑XIOC) and a paid XiO Cloud Premium subscription (SW‑XIOC‑PREMIUM‑1YR‑1‑99, SW‑XIOC‑PREMIUM‑1YR‑100‑499, and SW‑XIOC‑PREMIUM‑1YR‑500+).

NOTE: For a complete list of supported features for each subscription, refer to the XiO Cloud Feature Comparison Chart.

The free XiO Cloud subscription allows enterprises to provision, monitor, and manage Crestron devices across virtual rooms and desks that represent their physical spaces. It also provides support for user management, cloud activity logs, alerts, and file libraries, as well as some limited dashboard and API functionality. The free XiO Cloud subscription requires an XiO Cloud account registration.
The XiO Cloud Premium subscription provides all the functionality of the free XiO Cloud subscription with additional support for third-party device management (including via the Crestron XiO Cloud™ Gateway software), historical reports, program connector functionality, touch screen remote control, ServiceNow® software integration, full dashboard and API functionality, and more.

The XiO Cloud Premium subscription uses a device-based licensing model: purchase a specified device count based on the anticipated number of devices in your XiO Cloud account. If an account exceeds the budgeted device count over the course of the year, a true-up process is provided that allows you to purchase and adjust the device count either proactively (SW‑XIOC‑PREMIUM‑TRUE‑UP) or retroactively (SW‑XIOC‑PREMIUM‑TRUE‑UP-1-99, SW‑XIOC‑PREMIUM‑TRUE‑UP-100-499, and SW‑XIOC‑PREMIUM‑TRUE‑UP-500+) to reflect your increased device usage. This model allows enterprises to be flexible with their XiO Cloud deployment based on changing business or space usage needs while avoiding any down time for new devices.²

Visit the Licensing and Registration Hub to register for an XiO Cloud account and to activate a purchased XiO Cloud Premium subscription.

Third-Party Device Integration

XiO Cloud provides three different methods for configuring and monitoring supported third‑party devices within the service:³

NOTE: An XiO Cloud Premium subscription is required to monitor and configure third‑party devices within XiO Cloud.

Supported third-party devices that use the Crestron Connected® communications protocol can be claimed to the XiO Cloud service directly without requiring a Crestron control processor.
Supported third-party devices within Crestron-integrated rooms can be monitored using the Crestron Drivers framework, including projectors and displays, cable and satellite boxes, streaming media players, Blu‑ray Disc® players, video conferencing devices, and others. A 3‑Series®, 4‑Series®, or Crestron Virtual Control (VC‑4) control system can function as the gateway, requiring only that third-party devices are added to a user program running on the control system. After claiming the control system to the XiO Cloud service, the devices will appear automatically and need only to be claimed to a room to start monitoring.
Supported third-party devices external to a Crestron system can be monitored using the standalone Crestron XiO Cloud™ Gateway software. Crestron XiO Cloud Gateway software provides the following monitoring capabilities:
- Monitor Ethernet devices over Ping
- Monitor Ethernet service availability over TCP port monitoring
- Monitor switcher devices, digital signal processors, and power controllers over SNMP
- Monitor all devices over an Ethernet API using the Crestron Drivers framework

Power on and power off commands can be executed for all third-party devices that support this functionality.

Crestron XiO Cloud Gateway software is downloadable software that adds features to an XiO Cloud Premium subscription.⁴ Crestron XiO Cloud Gateway software functionality requires an XiO Cloud Premium subscription.

Key Features

Supports a direct device-to-cloud connection via the Microsoft® Azure® software IoT Hub without requiring any additional hardware
Integrates with enterprise single sign-on (SSO) identity providers
Remotely provision, monitor, and configure Crestron® devices within a physically‑defined room or desk
Apply changes to multiple devices at once by organizing them into groups and subgroups
Update firmware and configure settings for multiple devices simultaneously
Schedule actions such as program load, firmware updates, and reboots with recurrence patterns
Claim devices to the cloud before physical installation
Track account usage and changes with cloud audit logs
Enable custom monitoring, reporting, and control of rooms via XiO Cloud program connector
Configure supported third‑party devices within Crestron-integrated rooms
Configure supported third-party devices outside of a Crestron system via the Crestron XiO Cloud™ Gateway software
Send power on and power off commands for supported third‑party devices
Device-based licensing model that scales to the needs of an enterprise for XiO Cloud Premium features

Crestron devices are supported within the free XiO Cloud subscription and the paid XiO Cloud Premium subscription. Third-party devices are supported within the paid XiO Cloud Premium subscription only.
Refer to the Crestron XiO Cloud Premium True-Up Guide for details.
The level of third‑party device support and compatibility is dependent on the availability of third‑party device drivers, which may be subject to the control of the applicable third‑party device manufacturer.
The Crestron XiO Cloud™ Gateway software is licensed under Crestron’s On‑Premises Software License and Maintenance Agreement available at www.crestron.com/Legal/software-products-on-premises-and-cloudware/on-premises-software-license-maintenance-agreement.

This product may be purchased from select authorized Crestron dealers and distributors. To find a dealer or distributor, please contact the Crestron sales representative for your area. A list of sales representatives is available online at www.crestron.com/How-To-Buy/Find-a-Representative or contact us for additional information by visiting www.crestron.com/contact/our-locations for your local contact.

The original language version of this document is U.S. English.
All other languages are a translation of the original document.

The specific patents that cover Crestron products are listed online at www.crestron.com/legal/patents.

Certain Crestron products contain open source software. For specific information, please visit www.crestron.com/opensource.

The XiO Cloud® service is licensed under Crestron’s Cloudware License Agreement, available at www.crestron.com/Legal/software-products-on-premises-and-cloudware/cloudware-license-agreement.

Crestron, the Crestron logo, 3-Series, 4-Series, Crestron Connected, Crestron XiO Cloud, and XiO Cloud are either trademarks or registered trademarks of Crestron Electronics, Inc. in the United States and/or other countries. Blu-ray Disc is either a trademark or a registered trademark of Blu-ray Disc Association (BDA) in the United States and/or other countries. Linux is either a trademark or a registered trademark of Linus Torvalds in the United States and/or other countries. Active Directory, Azure, and Microsoft are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Okta is either a trademark or a registered trademark of Okta, Inc. in the United States and/or other countries. Other trademarks, registered trademarks, and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Crestron disclaims any proprietary interest in the marks and names of others. Crestron is not responsible for errors in typography or photography. Specifications are subject to change without notice. ©2025 Crestron Electronics, Inc.

Cloud-Based Service
No Special Ports or Permissions Required XiO Cloud® service requires no special ports or permissions to deploy on an enterprise network.
Real-Time Communication XiO Cloud is able to communicate with devices in real time in both directions.
Global Service with Local Redundancy XiO Cloud is a worldwide service that is available globally but with local performance and redundancy. Global availability is subject to regulatory and other availability requirements.
Multitenant Hyperscale Cloud XiO Cloud is able to communicate with devices in real time in both directions.
Real-Time Communication XiO Cloud is a multitenant hyperscale cloud, which allows an enterprise to deploy thousands of devices within minutes from any location at any time.
Firmware
Update Firmware Firmware on one or more devices can be updated from XiO Cloud by selecting the desired firmware version.
Schedule Updates Firmware updates can be scheduled for a future date and time.
Device Configuration and Management
Configure Device Settings Settings for a device can be configured in the cloud even before the device hardware is received.
Configure Settings for Multiple Devices Settings for a group of devices can be configured in the cloud, allowing common settings to be configured only once instead of repeating the update on each device.
License Management Licenses for device features can be added, removed, or transferred between devices.
Remote Restart One device or a group of devices can be rebooted via the cloud interface.
Scheduled Actions Actions such as program load, firmware updates, and reboots can be scheduled for a future time (including recurrence patterns).
Load and Manage Control System Programs Compiled programs can be added to a program library then loaded to a control system. Version management functions allow all devices to be updated to the newest version or rolled back to a previous version of the program code.
File Libraries Upload and manage files, images, and EDIDs that can be configured for all applicable devices in an account.
Monitoring
Activity Log Every change made via the cloud is logged for auditing, including when the change was made, who made the change, and the nature of the change.
Monitor Third-Party Devices in Crestron Systems Monitor supported third-party devices within a Crestron system using the Crestron Drivers framework, including projectors and displays, cable and satellite boxes, streaming media players, Blu-ray Disc® players, video conferencing devices, and others.
Monitor External Devices via Crestron XiO Cloud™ Gateway Software Monitor supported third-party devices that are not connected to a Crestron system via the add-on Crestron XiO Cloud™ Gateway software, which is installed onto a Linux® server. The XiO Cloud Gateway software can monitor devices over the Crestron Drivers framework, Ping, TCP, and SNMP.
User Management
Locally-Provisioned Users Users can be created and removed within the XiO Cloud service.
Role-Based Access Users can be given different levels of access based on the group of devices, including read only, read/write, and administrator access levels.
Hide Groups from Users Device groups may be hidden from certain users so that only the appropriate users have access to specific devices within an enterprise.
Single Sign-On XiO Cloud can be integrated with common SSO services such as Microsoft® Active Directory® and Okta® services for single sign-on using corporate credentials.
Inventory
Claim Single Device Devices are added to XiO Cloud for management by providing the MAC address and serial number of the device. Supported Crestron devices can be claimed easily using the Crestron Device Assistant app.
Claim Multiple Devices Hundreds of devices can be claimed in bulk by using a CSV file of MAC address-serial number pairs instead of claiming each device individually.
Organize Devices by Group Devices can be organized within a hierarchy of groups, rooms, and desks so a single change can be applied to multiple devices.
Download Inventory CSV File The entire inventory of devices, including MAC address, serial number, and location within the group tree, can be downloaded as a CSV file.
Claim and Name Multiple Devices Devices can be renamed when claimed in bulk by adding an optional third device name field to the CSV import file.
Unclaim Devices Devices can be removed from the portal when they are no longer being used.
Cloud User Interface
Display Key Account Information to User Users can view key account information, including expiration, device count, and service tier, at any time.
New Feature Notification A pop-up message window tells users about new features that have been added to the service with each release.
Space Management
Building Address Book Create buildings that represent the physical spaces within an enterprise, then assign groups and rooms to those buildings.
Estate Dashboard View various account status tiles in real time, such as device status, room occupancy, alerts, and room/device utilization.
Historical Reports View custom historical reports that are generated based on various data sets within the XiO Cloud account.
Alerts Receive alerts via email or text message when a device or room detects an issue.
XiO Cloud Program Connector Programmers can enable custom monitoring, reporting, and control of rooms within XiO Cloud via a SIMPL or C# program.
XiO Cloud API
Claim devices, obtain current device and room data, and obtain historical device and room data quickly via API calls
Supported Devices
For a list of devices that are currently supported by the service, refer to the XiO Cloud Service User Guide.¹

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Crestron devices are supported within the free XiO Cloud subscription and the paid XiO Cloud Premium subscription. Third-party devices are supported within the paid XiO Cloud Premium subscription only.
Refer to the Crestron XiO Cloud Premium True-Up Guide for details.
The level of third‑party device support and compatibility is dependent on the availability of third‑party device drivers, which may be subject to the control of the applicable third‑party device manufacturer.
The Crestron XiO Cloud™ Gateway software is licensed under Crestron’s On‑Premises Software License and Maintenance Agreement available at www.crestron.com/Legal/software-products-on-premises-and-cloudware/on-premises-software-license-maintenance-agreement.